I fly more than 50,000 miles a year with Air France and I was never happy with Flying Blue. Long waiting queues in an automatic answering system and probably you don’t get what the premium flight you want in the first place.

Anyhow, my wife flew with AlItalia from Buenos Aires to Munich. As she forgot to show her flying blue card at checkin time we sent the original boarding passes to Air France. Surprise, surprise, they do not add the miles and also do not send back the original boarding passes. Of course I did not go so upset if that were the first time … the same happened to our miles from the flight to Colombia.

Oh well, we are all human, so I call flying blue and wait and wait in the queue only to hit a poor operator who can’t even pass me to his manager .. the system does not allow me. So, I call Air France directly to hear:

  "It's your choice whether you fly with Air France or not".

Isn’t that a nice statement? An for sure, it will be my choice. I will empty my frequent flyer miles and then good bye Air France! Airlines try to save money, but treating your customers like that is simply appalling! Why can’t one talk to a normal human being and release steam and find a solution that works for all parties?

I recommend you all to take your money where people treat you with respect!