smart stuff

Update: Air France - miracles happen
29 Mar 07 - http://www.approximity.com/cgi-bin/blogtariAgile/index.rb/Life/AirFranceCustomerServicesSucks2.rdoc
After writing a "nice letter" they finally accepted the miles. I am still positively surprised that I was able to get somebody in this big company to listen to me. Good. I guess the lesson to learn is that one has to by very stubborn and never give up!