Microsoft hates the fact that email is in plaintext. My Outlook Express client is buggy when it comes to handling the simplest of all tasks: receiving and responding to a text email. I’ve fiddled with all the internal settings, trying to get it to convert HTML mail to text, responding in text, and including all these simple plaintext protocols like adding ">" to quoted parts of an email I’m responding to. But my Outlook still insists on having things pop-up in tiny, colored fonts that are impossible to read, and then not tagging quoted text. In this environment, emails quickly bloat and become incoherent.