smart stuff

Welcome in service hell!
29 Aug 08 - http://www.approximity.com/cgi-bin/blogtariAgile/index.rb/MacOSX/GreatCustomerService.rdoc
Imagine this .. I buy a mac mini online .. all goes well .. I get a confirmation code and wait and wait an no parcel arrives .. then I login and see the order is cancelled. Do you think they would bother to email or call me to tell me that they cancelled the order? Thank you Apple.